Service changes: when a phone call changes the contract

Republic's published terms say the parties may change the type, size or amount of equipment, the type or frequency of service, and the charges, by mutual agreement shown verbally, in writing, by paying the invoice or by the parties' actions, and that the agreement continues in force as adjusted.^[1] WM's terms likewise allow changes orally, in writing or by conduct, and treat failing to object to a written notice as consent.^[2]

So the record of what you agreed is often the invoice, not a signed document.

It can, depending on the wording and on what you sign. A change made with a new service agreement or a new signature page may carry a new initial term. Sacramento's franchise customers have protection here: Republic's terms say that inside those franchise areas, a service-level change leaves the term intact and doesn't start it over.^[1] Outside them, read before you sign anything a driver or sales rep brings, and ask in writing whether the term changes.

Right-sizing is usually worth doing: if containers go out half full, fewer pickups or a smaller container cut the bill. See container sizes and service levels. Do it with the term protected in writing, and check that the monthly price on the next invoice matches what you were told.